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Service Please! Top Tips For Running A Successful Hospitality Business

The hospitality industry is increasingly competitive, and in a world where reviews and ratings count, it has never been more crucial to ensure your business gives customers what they want. If you run a hospitality venture, and you’re looking to attract 5-star reviews, here are some top tips to take on board. 


First impressions count
There are few industries in which first impressions are more critical than the hospitality sector. It takes the average human being around 7 seconds to form an impression, and often, if you don’t get it right the first time, you won’t get a second chance. Think about how your business comes across, and how customers perceive your brand. The external and internal aesthetics of business premises are key, but it’s also essential to ensure that staff are well-presented, punctual and welcoming. Whether you run a restaurant or a hotel, it’s always a good idea to put yourself in your customer’s shoes and rate the experience. Does the establishment look inviting from the outside? Is the reception or waiting area clean and bright? Are customers welcomed with a smile? 

Identifying solutions for common problems
Managing a successful hospitality business isn’t always plain sailing, and it’s common for owners to stumble across problems and obstacles. If you do encounter issues, it’s wise to focus on identifying solutions. One potential hurdle is coping with increased demand for services. If you’ve got a huge queue for takeaway coffees at your cafe, or your restaurant is the talk of the town and you’re fully booked, it’s vital to find ways to deliver a first-class service quickly and seamlessly. Using innovative technology to manage bookings and exploring options like consulting a call button specialist can help you to grow your business without making compromises. As technology becomes more advanced, there are ways of addressing issues, improving the customer experience and providing a more efficient service. If you move with the times, you can continue to impress clients at the same time as saving money and offering something different to your competitors. 

Listening to your customers
Listening is one of the most beneficial skills a business owner can possess. If you offer a service, it’s crucial to be aware of the reaction and response from customers. Invite and encourage feedback and use comments and reviews to identify faults or highlight areas for improvement. It can be disappointing to read a negative review, but you can also learn a lot. Use the information and ideas provided by your customers to improve the service you provide, to modernize your business and to keep existing clients happy. 

Being original
Competition is fierce in the hospitality industry, and it can be tricky to stand out from the crowd. If you’re hoping to attract new customers or retain loyal clients, it pays to be original and to focus on promoting your USP and the benefits your business offers. How are you different and what are the advantages of choosing your products or services?


Running a business can be challenging, especially in a climate where consumers hold the cards and a single negative review can spell trouble. To boost your chances of success, make sure you create the right first impression, listen to your customers, invest in technology and shine a spotlight on your USP. 

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